Bell Complaints Can be Used in an Investigation by the Competition Authority


The Competition Authority will be able to access consumer complaints against Bell as part of its investigation of the telecommunications giant’s business practices. In his decision on Thursday, Judge Henry S. Brown of the Federal Government responded positively to the Office’s request to hear the complaints lodged with Bell with the Television and Telecommunications Services (CCTS) Complaints Board.

“The order given by the Federal Courts of Canada requires CCTS to submit documents, including copies of consumer complaints against Bell on housing benefits,” said the federal agency regulating the competition. According to the provisions of fraudulent marketing practice in competition law, an investigation was initiated in August. Currently, no conclusions or charges have been filed, it was reported.

Essentially, the Bureau is considering “potentially false or misleading representations that would have been made in connection with Bell’s housing promotion,” the agency said. In an affidavit filed in connection with the proposal, we learn that the study concerns the sale of homes in Ontario, Quebec, and the Atlantic provinces. Consumers would have been deceived in many ways, apparently mainly under door-to-door requests.

The alleged practice has been initiated since “at least January 1, 2017”, and the Competition Authority states that it has received about 65 complaints since that date.

Consumers complaining

The Competition Office guarantees that it has the power to “take appropriate action when there is evidence of a breach of competition law.”The CRTC has also investigated the case, and the report published in February indicates the existence of misleading and aggressive practices in all types of sales channels, from door to door business to telephone or through online sales in the industry. of telecommunications.

In addition, a CCTS report published earlier this month shows a 44% increase in the number of Canadian consumer complaints against telecommunications giants. This organization was created at the request of the federal government in 2007 along with the telecommunications sector to address consumer complaints about telecommunications services. Bell is also at the top of the companies with the highest number of complaints. During the six months to the end of January, 3033 complaints, or 30.9% of the total, were filed by consumers who were not satisfied with Bell’s services.

Examples of alleged practices:

In the executive order filed with the Federal Court, the Danish Competition Authority mentions several cases.”Consumers were made to believe that housing benefits were” cheap “,” cheap “or” good business. “They were also told that there would be no price increase for a certain period or that they could get the same price in the next few months, even after the end of the promotion period. ” “A former door-to-door sales agent admitted to making or giving false statements or misleading representations to potential customers.”

“The employees of the Danish Competition Authority who have expressed themselves as potential customers had false statements or false information in online discussions.”Some consumers have sold the “Fiber to Home” service as the fastest fiber optic cables in their neighborhood did not actually go directly to their homes.

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